Answers to frequently asked questions about Office 365

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Office 365 can be tailored to the requirements of any company, regardless of size and industry. Small and medium-sized enterprises benefit in particular from the savings and the new potential resulting from the powerful and user-friendly solutions for the company.

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You need Internet access and a PC, MAC, Tablet or Smartphone with a current web browser. That's all. No expensive and power-hungry server, no hardware maintenance, no downtime.

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An Office 365 Plan describes a complete package of individual programs and functions. You can often add additional services to a plan or switch to a higher plan if you require more functions.

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No. Depending on the selected plan, it is possible to install the Office programs locally on the PC or MAC or to install the Office Apps on Smartphone and Tablet. If you want to take this opportunity, you'll probably be surprised how easy this is. Click on Install in your web browser, wait for the download and installation and start.

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You can also work offline as usual. With OneDrive, you can also store your data from the cloud locally. Changes will be automatically transferred the next time you are online.

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Office 365 Germany differs from the Office 365 services generally available in Europe and was developed for customers with particularly strict data protection and compliance guidelines in Germany, the European Union (EU) and the European Free Trade Association (EFTA).

If you use Office 365 Germany, the services are provided exclusively from German data centers. Your data will be stored exclusively in Germany and an independent German data trustee has control over access to customer data and is subject to German law. The data centers are currently located in Frankfurt am Main and Magdeburg.

Learn more in the following video (German language):

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We recommend the following video in which Wilfried Reiners of PRW Rechtsanwälte gives you a compact overview of the legal background of Microsoft Cloud services from German data centers:

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Your data is stored in physically as well as technically ultra-modern and excellently secured data centers in a fail-safe manner. Highly qualified specialists also take care of security and availability around the clock, 365 days a year. This should keep your data more secure within Office 365 than in just about any other place in the world.

Safety is regularly tested by independent experts, which means that Office 365 is certified to all industry standards such as ITRUST CSF, SOC 1 SSAE 16, SOC 2 AT 101 and ISO 27001- and 27018. You can of course view the test reports at any time. In addition, a contract for order data processing drawn up in accordance with EU specifications, which is an integral part of the Office 365 user agreement, ensures absolute transparency.

Watch the following video on data center security:

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In short: agreements have been made with the greatest possible care to protect your data effectively. We recommend the following video in which Wilfried Reiners of PRW Rechtsanwälte gives you an overview of the legal background (german language):

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You can test Office 365 from IDNT without obligation for a period of 30 days. If you no longer wish to use Office 365, you do not need to do anything. The free subscription ends automatically at the end of the trial period.

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We are of course happy to help you. On request, our Advisory Support is also available to you free of charge. He will advise you on the optimal solution for your company based on your current IT situation and your requirements and wishes.

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The term is one month. You can deactivate a subscription at any time and it will automatically expire at the end of the month.

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You can obtain additional Office 365 licenses via IDNT at any time and access our support for them.

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Yes, there is a separate licensing program for this which includes functions specifically designed for classrooms. Learn more by visiting Office 365 Education

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You will receive a monthly collective invoice. If you do not specify another day when placing your first order, the invoice will be issued on the day of the first order.

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You can pay the invoice with the agreed term of payment by bank transfer or give us a direct debit authorization. Alternatively, payment via Paypal is also possible up to a maximum of EUR 1000.

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We offer invoicing and payments in EUR and USD.

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When operating a data center (whether within a company or for the cloud), more energy is often required for cooling or the building infrastructure than for the IT equipment itself. The energy efficiency of a data center is expressed by the PUE value (Power Usage Effectiveness). The formula for this is simple: total energy / consumption of the IT equipment. This value can be up to 5.0 for older data centers and especially for company data centers. Large cloud data centers, on the other hand, are approaching a value of 1 and are relying entirely on renewable energies. Globally distributed data centers can also benefit from location advantages by being built in cooler regions, for example. The answer is therefore clear: IT cannot be operated in a more energy-efficient and environmentally friendly way.

Learn more in the following video: